RESERVATION AND CANCELLATION POLICIES


RESERVATIONS:
Reservations are taken online 24 hours a day. Please feel free to call 479-253-8667 or email at info@treehousecottages.com with any questions. Office hours are 10am-5pm every day.
ONLINE RESERVATIONS: 
If a cottage is already booked, it will show OCCUPIED on our reservation page. If it is available, it will show BOOK and you will be able to book your reservation on our website. If it shows CALL US, only one or some of the nights you are requesting are available. Be sure to check out www.eurekasprings.org for a schedule of events during your stay. As always, please don't hesitate to call our office with any questions you may have.
AVAILABILITY: 
Reservations are encouraged as far in advance as possible as we tend to fill up months in advance. For full UPDATED details on what is available, please check our availability calendar. We can take reservations 24 months in advance, so feel free to book for your next special occasion, holiday or event.
PRICES:
Rates are $159/queen, $179/king (Dec-Feb)
$169/queen, $189/king (Mar-Nov), plus tax.
HONEYMOON AND ANNIVERSARY PACKAGES
We provide a bottle of champagne or sparkling cider and chocolates for our guests celebrating a honeymoon or anniversary for a $18.00 added charge. For this added package, please click on Specials, then Add to your reservation and specify in the Preferences section whether you would prefer the champagne or sparkling cider. You must be 21 or over to receive the champagne.
CHECK-IN & OUT:
*CHECK-IN: 3:00 P.M. - 5:00 P.M. *CHECK-OUT: 11:30 A.M.
AFTER HOURS CHECK-IN: If arriving after 5:00 P.M. please call the office at 479-253- 8667 to make after hour arrangements. Please note, your card on file will be charged your remaining balance on your arrival date. Please make sure we have your current payment information prior to arrival.
DEPOSIT:
A deposit of 1 night is required at the time a reservation is made. For a booking of 4 nights or for a group reservation, we ask for a 2 night deposit and a 30 day cancellation notice. For a 5 night stay or longer, a 3 night deposit is required and a 30 day cancellation notice is required. All extended stays must be made through the office at 479-253-8667. The remaining balance and all nights of tax are due at check in.
*When booking for a group, please book each cottage reservation separately...We require a deposit for each cottage reservation.
*If booking a reservation for another guest, please know the card used for deposit will also be used to pay the remaining balance if not changed prior to the guest's arrival.
We accept Discover, Mastercard, Visa and Debit Cards.
GIFT CERTIFICATES:
A Gift Certificate can be purchased for a single or multiple night stay at Treehouse Cottages. All Gift Certificate sales are final and have a 3-year expiration. Seasonal rates do not apply on Gift Certificate purchases. Gift certificates may NOT be redeemed for cash. Please be aware that our calendar books up usually 8+ months in advance; the recipient may not be able to redeem their gift certificate right away. Please call our office for rates, questions, and purchasing.
All policies apply to gift certificate reservations.
CANCELLATIONS:
We have a 14-day cancellation policy for canceling, rescheduling or early departures. For 4 night stays or longer, we require a 30-day cancellation notice. TO CANCEL A RESERVATION, PLEASE CALL OUR OFFICE at 479-253- 8667. Our policy is intended to be fair to our guests, yet prevent the loss of income to our business. Therefore, if for any reason, you cancel, reschedule or make any changes to your reservation dates less than 14 days or 30 days for extended stays, your deposit is non-refundable. If you cancel, reschedule or change your reservation 14 days or more from your arrival date or 30 days or more for extended stays, your deposit will be refunded (-$10.00 processing fee). NO SHOWS OR SAME DAY CANCELLATION WILL BE CHARGED FOR ENTIRE STAY. Please retain your cancellation confirmation email from Treehouse Cottages as verification of your request to cancel. No refunds for early departures; entire reservation will be charged. A SINGLE RESERVATION FOR 4 OR MORE DAYS MUST BE CANCELLED 30 DAYS IN ADVANCE. A GROUP RESERVATION MUST BE CANCELLED 30 DAYS IN ADVANCE.